Really, FedEx!?! Really!?!?
Argh, some processes in this world make absolutely no sense – FedEx is the proud owner of one of those processes.
To provide a little background, many months ago (March) I pre-ordered a new upcoming CableCard tuner adapter from an online store which was to be released/shipped on March 31st. I had no idea where this retailer would be shipping the adapter from so I decided to spend the extra money and pay for two day delivery (assuming it ships March 31st, I would get it before the weekend). Ultimately it didn’t seem matter as the product release got delayed by four months and it just started shipping this week. Well the product shipped from the retailer yesterday, with two day shipping that would mean I’m guaranteed to get it by Monday. One would think that’s all fine and great – I spent the extra $$$ and thus guaranteed to get it within 2 days. Well, apparently the retailer has a local warehouse in Kent (20 miles from Seattle) which the adapter shipped – I checked my tracking data this morning and no surprise that it’s already in Seattle (heck it was at the local FedEx facility by 9pm last night). What is frustrating is that even though it’s already in Seattle, FedEx will not make any attempt to deliver the package until Monday because the “Package is not due for delivery” (translated as ‘you paid for 2 day delivery, you will get it on the 2nd business day’). Ok, I *kind of* understand their point – you paid for 2 day delivery they don’t want to deliver within 1 day as you didn’t pay for their even more premium service of ‘overnight delivery’. But I frequently get stuff from UPS overnight even though it’s been sent via 2-day air, it’s not necessarily expected and it’s a nice surprise when it happens but UPS is exercising some basic common sense – if it’s here and we can deliver it then let’s go ahead and deliver it! Anyways, what’s really putting the salt in the wound is that everyone locally that ordered the same but chose the economy delivery mechanism (FedEx Ground) is reporting that they’re getting their shipments today.
I obviously don’t immediately need the adapter though it would have been nice to have it in hands in time for the weekend when I would have had time to reconfigure my entire HTPC setup and I can live with the whole waiting until Monday. But I can’t help but feel like I’ve been slapped in the face.
